Cablenet Communication Systems PLC is one of the largest telecommunications providers in Cyprus. Its proprietary network infrastructure facilitates the delivery of top tier telecommunication solutions that include Internet services, Fixed and Mobile Telephony services, as well as TV services that are rich in sports and entertainment content.
Cablenet provides high speeds at very affordable prices, offering domestic clients the broadband access and combined service markets’ best value for money.
The quality of services offered by Cablenet continues to be driven by the needs of corporate clients at all levels, be they small, medium or large companies across all industries. The company provides comprehensive broadband internet services (symmetrical or asymmetrical), Point-to-Point and Point-to-Multipoint connection services both locally and internationally, Cloud services and fixed telephony services.
Cablenet stands out for its advanced technological infrastructure, highly skilled workforce, and the introduction of cutting-edge technology within the Cypriot market. The company aspires to cultivate a loyal customer base by delivering on its core promises which are firmly anchored in trust. It is also unwavering in its dedication to achieving long-term, operational sustainability through sound leadership and effective governance.
Cablenet provides a complete suite of integrated solutions designed to cater to the needs of both retail and business customers. Specifically for business customers, the company boasts a dedicated division that delivers unique solutions covering a broad scope of industries. These are aimed at helping organizations increase efficiencies, reduce their costs and boost productivity.
- Internet (Business Internet of Dedicated Internet services)
- Mobile services (Including IoT and M2M services)
- Hosted PBX
- Microsoft 365
- Data Center Services
- Cloud Services
- ICT Solutions
- Security Services
A leading brand
In recent years, Cablenet has firmly established itself as a prominent player in the integrated telecommunications arena in Cyprus.
Notably, it is the leading brand in overall Customer Satisfaction (CSAT) and the brand with the highest Net Promoter Score (NPS) in the Cyprus telecom market. Additionally, Cablenet has already surpassed 130,000 mobile subscribers and anticipates significant growth by year-end. Over the past two years Cablenet has consistently captured an average of 40% of new mobile postpaid subscription activity, involving mobile number portability applications, even amidst intense competition in a four-player market. The company operates as a full Mobile Network Operator (MNO) with its own 4G & 5G spectrums. Moreover, through a sophisticated Radio Access Network (RAN) Sharing agreement, Cablenet offers a reliable, high-quality service with nationwide coverage and international roaming coverage.
The company has earned recognition as the fastest growing telco provider in Cyprus, with a remarkable 40% increase in its overall subscriber base and 19.4% increase in revenue in 2022. Other highlights for 2022’s performance include:
- 40% increase in subscriber base
- 102% increase in Mobile Telephony Subscribers
- 4% increase in revenue
- Market leaders in customer satisfaction
- 18% increase in employee satisfaction
- Increase in B2B customer base of 34%
- Doubling of employee NPS
It is anticipated that this growth pattern will continue through 2023.
An imperative component of our business, and a testament to our ongoing commitment to uphold the high brand ratings we’ve earned through stringent service quality standards for both retail and business customers, is Cablenet’s achievement and continued adherence to ISO standards which encompass:
a. ISO 9001 Quality Management System
b. ISO 45001 Safety and Health Management System
c. ISO 27001 Information Security Management System
d. ISO 22301 Business Continuity Management System
At Cablenet, the management team is dedicated to enhancing the entire customer journey by investing in the network, our systems, our operations, our people, and products/services. Cablenet has also established a range of key performance indicators focused on customer experience, which are closely monitored. Whenever necessary, we take measures to improve these indicators, covering various aspects of our operation such as network availability, front line customer service quality, and the professionalism of the installation crew, among others. The whole company is collectively responsible for CSAT and NPS scores.
Managing AI and post-pandemic recovery
Artificial intelligence and machine learning uptake is on the rise and organizations are beginning to better understand the benefits of using these technologies to increase their efficiency and optimize their operations. Furthermore, the benefits of automation and the ability to run processes 24/7 provide major benefits for organizations of all sizes. At Cablenet, we use AI and predictive analytics in several key processes to provide improved data analysis and to optimize decision making.
The rapid shift to remote work and increased online activity during the pandemic exposed vulnerabilities in cybersecurity. Organizations are likely to continue facing threats from cyberattacks, underscoring the need for continuous enhancement of security protocols. At Cablenet we place a high priority on security, particularly for safeguarding critical infrastructures. To this end, we continue to invest in this domain, ensuring that we remain up-to-date with the latest vulnerabilities and cyber threats. We have also partnered with industry leaders in this field such as ESET, Cybersift, ARMIS, and others, to provide relevant services to our customers.
The pace of technological change
As we step into 2024, it’s evident that the momentum in the uptake of various technologies such as Artificial intelligence and Machine learning will persist, revolutionizing a wide range of industries, like telecommunications, healthcare, finance, research, shipping, retail and many more.
- Renewable Energy and sustainability: Technologies related to clean energy, energy storage and carbon capture will continue to develop as the world focuses on addressing climate change.
- Robotics and Automation: The use of robots and automation in manufacturing, logistics, healthcare, and other sectors is likely to increase and be the driver for advances in robotics and AI.
- Blockchain and Cryptocurrencies: These technologies will continue to mature and find broader applications in various industries, including finance, supply chain and healthcare.
- Augmented Reality (AR and Virtual Reality (VR): AR and VR technologies will find inroads into gaming, education, training, and remote work, with potential advancements in hardware and software.
- Edge Computing: With the growth of IoT and the need for low-latency processing, edge computing is expected to become more prevalent in 2024.
- Smart Cities: Initiatives to create smarter, more connected cities will likely expand with a focus on improving infrastructure, transportation, and sustainability. We have already observed that several municipalities have commenced and moved ahead with these initiatives.
We must keep in mind that the pace of technological change can be rapid and these trends may evolve or give birth to entirely new technologies. To effectively implement these technologies, a high performance, secure infrastructure is required. At Cablenet we are dedicated to building the infrastructure necessary to facilitate these advancements.
Source: InBusiness News