The main difference between a SIM card and an eSIM is the physical presence. A SIM is a physical card that needs to be inserted into a device, while an eSIM is embedded into the device’s hardware. This allows the user to use mobile services without the need of a physical card.

The eSIM does exactly what a physical SIM would do. The only difference is that instead of inserting it in your device, you scan a QR code which contains all the data required for your device to establish a connection with Cablenet’s network.

Yes, eSIM QR codes are unique. Each eSIM has its own distinct QR code that contains specific information related to the connected subscription. Once the QR code is scanned and as long as the eSIM is activated on your device, the QR code becomes inactive and cannot be used again. This unique QR code ensures that only your device can access and activate the eSIM associated with your subscription.

You can call 120 to swap your physical SIM with an eSIM. The charge for the change will be according to the Company’s Pricelist.

You can have only one profile per eSIM.

The number of eSIMs a device can have depends on the device’s capabilities, but many modern devices support multiple eSIM profiles.

You can check if your device is included in our supported eSIM devices, by checking the list with the certified devices listed in the section above.

There is no specific up-front cost for eSIMs, apart from the Mobile Service Registration Fee which is charged for all new mobile subscriptions.

eSIM technology is secure and uses encryption and authentication protocols like a physical SIM card.

The PIN and PUK codes can be found on the eSIM Voucher.

All mobile services can be used with an eSIM, exactly as they would with a physical SIM.

With the activation of the eSIM, your physical SIM will be deactivated.

Only one number can be active per eSIM.

That depends on your device. If the device supports it then you can use a physical SIM and an eSIM simultaneously.

In the event that your phone has been stolen or lost, you should immediately contact our Call Center (120) for the deactivation of the eSIM, to prevent it’s unauthorized use. The charge for the replacement will be according to the Company’s Pricelist.

You may transfer your eSIM to another compatible device up to 6 times. After that you will need to obtain a new eSIM Voucher.

Unless the eSIM is deleted from the device, it will not be affected.

Yes, eSIM can be used abroad in the same way as a physical SIM.

Yes, you can switch back to a physical SIM by calling us at 120.

Yes, you can install the eSIM to a new device after deleting it from your existing device. You can then reinstall the eSIM by scanning the QR code on your eSIM Voucher on your new device.

Yes, new eSIM supported devices will be added on a regular basis and the certified devices will be listed in the section above.