FAQs – Plume HomePass® service
Back to Plume HomePass® services
1Does Plume HomePass® replace my Cablenet router or modem?
The Plume HomePass® system works with your existing Cablenet router or modem setup. You need to connect one of the pods by Ethernet to your Cablenet router or modem to make it work. If your Cablenet modem has WiFi, don’t forget to turn that off as well.
2What makes Plume HomePass® different from my traditional WiFi router or extender?
Single router WiFi systems can give you the speed you need as long as you’re close enough to the router or modem. WiFi extenders or repeaters can improve coverage, but are often complicated, unreliable, and degrade performance. Plume HomePass® is a cloud coordinated WiFi system that gives you stable and consistent WiFi coverage and speed in every room within your home using blazing fast tri-band SuperPods™ coupled with auto-channel hop technology.
3How many SuperPods™ do I need?
For 1-2 office the two SuperPod™ pack should be sufficient.
For a 3-4 office businesses, we recommend three SuperPods™.
If your business has more than 4 offices, is larger than normal or has an additional area to cover, we recommend purchasing four SuperPods™.
If you have any questions regarding coverage for your Business, please contact Cablenet.
4What will happen if I don’t renew my membership? Will my pods turn into pretty wall ornaments?
The pod devices relating to the add-on
Plume HomePass® service offered, shall remain in Cablenet’s ownership and shall be returned to the Company if the subscriber opts to terminate the specific service.
5What is the range of the pod?
It’s difficult to provide you with exact numbers because of all the variables and configurations inside a business. While every business is unique, you can place pods in every other room in your business. It has a range of 9-12 metres through walls and 18-24 metres for large open spaces. Our system measures the performance between each pod and creates the best pod-to-pod connections for you after optimisation completes.

